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Enterprise Nix Support

Enterprise-grade support for simple, secure, and confident Nix

Enterprise Nix Support gives your team direct, priority access to the engineers who built Nix. When core functionality fails, you get fast diagnosis, high-quality patches, and expert guidance grounded in first-hand knowledge, from production outages to security hardening to upgrade planning.

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Determinate Nix: Expert diagnostics and issue investigation

Expert diagnostics and issue investigation

Get hands-on support with Determinate Nix internals. We troubleshoot and unblock even the thorniest platform-specific problems.
Determinate Nix
Determinate Nix source: Fast fixes for critical Nix bugs

Fast fixes for critical Nix bugs

When you identify a bug in Determinate Nix, our team commits to resolving it swiftly, whether through upstream patches, downstream hotfixes, or targeted mitigations.
Determinate Nix source (opens in a new tab)
Meet the team: Direct access to Nix experts

Direct access to Nix experts

Consult directly with the engineers behind Nix, including Eelco Dolstra. Get tailored guidance on architecture, flakes, caching, CI, and scaling Determinate Nix across your org.
Meet the team

SLA-backed response times

Issue investigation within 1 business hour, bug fixes and mitigations within 5 business days, backed by service credits if we miss a target.

A direct line to our team

A shared, dedicated Slack channel for real-time support, so critical issues never have to wait on a ticket queue.

Ongoing check-ins and reviews

Quarterly Nix success check-ins plus annual architecture and security hardening reviews to keep your platform resilient as you scale.

Hands-on upgrade assistance

Direct assistance during org-wide upgrades, so migrations never catch your team off guard.

Early access and custom development

Early access to new Determinate Nix features, org-wide opt-in and opt-out controls, custom tests in our CI validation suite, and custom Nix development available at $250 per hour.
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The Determinate platform

Determinate Nix, FlakeHub, and Determinate Secure Packages are built to work together. Keep exploring what else the platform can do.