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Enterprise Nix Support

Enterprise-grade support for simple, secure, and confident Nix

Enterprise Nix Support gives your team direct, priority access to the engineers who built Nix. When supported product functionality fails, you get guaranteed response times, fast diagnosis, high-quality fixes or mitigations, and guidance grounded in first-hand product knowledge.

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Determinate Nix: Expert product diagnostics and issue investigation

Expert product diagnostics and issue investigation

Get expert support for Determinate Nix internals. We diagnose supported product issues and provide fixes, workarounds, or clear escalation paths for even the thorniest platform-specific problems.
Determinate Nix
Determinate Nix source: Fast fixes for critical product bugs

Fast fixes for critical product bugs

When you identify a bug in Determinate Nix, our team commits to resolving or mitigating it within defined timeframes through upstream patches, downstream hotfixes, or targeted workarounds.
Determinate Nix source (opens in a new tab)
Meet the team: Direct access to Determinate Nix experts

Direct access to Determinate Nix experts

Get answers directly from the engineers who build and maintain Determinate Nix, including Eelco Dolstra, the original creator of Nix. Receive product-specific guidance on supported configurations for flakes, caching, CI, and organization-wide deployment.
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SLA-backed response and remediation

Critical issues receive investigation within 1 business hour and a fix or mitigation within 5 business days, backed by service credits if we miss a target.

A dedicated support channel

A shared Slack channel gives your team a direct path to our support team for fast triage, status updates, and escalation of critical issues.

Proactive support reviews

Quarterly service reviews plus an annual deployment and security posture review help identify recurring issues, product risks, and recommended actions as your use of Determinate Nix scales.

Support for organization-wide upgrades

Get priority support for Determinate Nix upgrades, including pre-upgrade review, issue triage, and escalation when migrations encounter product problems.

Early access and product controls

Get early access to new Determinate Nix features, organization-wide opt-in and opt-out controls, and custom tests in our CI validation suite. Custom development may be available but is not included.
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The Determinate platform

Determinate Nix, FlakeHub, and Determinate Secure Packages are built to work together. Keep exploring what else the platform can do.