About the role
We’re seeking a highly organized, customer-focused Technical Program Manager to serve as the relationship captain for a select group of customers whose success is critical to the future of our business. You’ll play a pivotal role in ensuring customer and product success by proactively managing project timelines, facilitating clear communication, and ensuring that our engineering team is positioned to deliver the right capabilities at the right time.
Responsibilities
- Act as the primary interface and advocate for a small portfolio of large, technically sophisticated customers.
- Proactively manage bi-directional communication, ensuring customers are consistently informed, engaged, heard, and satisfied.
- Clearly and accurately translate complex and technical customer insights, feedback, and requests into meaningful guidance for our engineering team.
- Partner with engineering to set project timelines and milestones, tracking progress and deliverables closely, providing transparency and clarity to internal and external stakeholders.
- Independently handle technical discussions with customers, maintaining credibility and confidence as you communicate product capabilities and gather feedback.
Required skills and experience
- Strong project management skills: organized, detail oriented, capable of managing multiple projects simultaneously.
- Technical fluency: familiarity with one or more areas including configuration management, package management, CI/CD and deployment tooling, or embedded systems.
- Exceptional written and verbal communication skills, proficient in message platforms, calendaring, and work management tools.
- Demonstrated experience managing complex customer relationships, ensuring customer satisfaction and long-term partnership.
- Comfort working autonomously in a fast-paced, early-stage startup environment.
- At least 3 years of relevant work experience.
Nice-to-have
- Hands on experience with Nix/NixOS
- Previous roles in Solutions Engineering, Technical Product Management, Technical Account Management, or Sales Engineering.
- Understanding of software lifecycle management, deployment workflows, and infrastructure management.
- Located in the Continental United States.
Why join us
- You’ll have the chance to meaningfully impact the company’s success and do so at the early stages of what we expect to be a rapid growth trajectory.
- We are a fully remote, distributed team with lots of flexibility and autonomy.
- Own your future as we grow together and create new opportunities for you and us.
Still interested? We’d love to hear from you! Even if you don’t check every box, you should still apply. We prioritize drive, passion, and potential. Send your resume and a note about why you are interested to careers@determinate.systems.